Packages are generally dispatched within 1 day after receipt of payment (excluding weekends) and are shipped via 1st class Royal Mail. Postage is £2.99 on orders up to £40, after which postage is free. Every effort is taken to ensure the packages are securely packed but in the event of breakages or faulty products we we will be pleased to exchange them. Please do not return any faulty items without contacting us prior to be provided with a returns number, at which time you will be given a FREEPOST address so that you do not incur returns postage costs. We would like to thank you for your business and please be assured of our dedication to customer service.